Bespoke Services terms
Plain-English terms for our Bespoke Services packages (Bronze, Silver, Gold, Care and Care Plus). Course purchases are covered by our Terms of Sale & Use.
1. Who we are
- GeniusAI is a trading name of KOSBAAR COLLECTIVE (PTY) LTD (reg. no. 2025/606688/07), a private company registered in South Africa. In these terms, "we" means GeniusAI and "you" means the business buying a Bespoke Services package.
2. Packages and scope
- One assistant means one AI assistant set up for one role or job (for example bookkeeping or admin).
- Packages include work with your email, calendar and file storage (such as Google Drive). Other integrations are quoted separately.
- Anything outside your package is quoted upfront, before we start.
- We need your business information and access on time. If it arrives late, the project pauses and dates move.
3. Payment
- Bronze and Silver are paid upfront.
- Gold can be paid upfront, or as a deposit plus 3 instalments. The deposit starts your audit; your assistants are handed over once the first instalment is paid; each support month starts once its payment is received. Support pauses if a payment is missed.
- GeniusAI is not VAT-registered, so no VAT is charged.
4. Support (Care, Care Plus and Gold's 3 months)
- We reply within 2 business days.
- Support covers fixes and tuning of your existing assistants, up to about 4 change requests a month.
- New assistants or integrations are quoted separately, except the one new assistant or major change a month included in Care Plus.
5. Cancellation
- Care and Care Plus are month to month. Cancel with 30 days' notice.
- Fixed-term plans (such as the Gold payment plan) can be cancelled as the Consumer Protection Act allows: on 20 business days' notice, with a reasonable cancellation penalty only for work already delivered.
- The Bronze fee is credited against Silver or Gold if you upgrade within 60 days.
6. Third-party tools
- Grok Bot and any other tools are your own subscriptions, in your name, paid by you.
- Their prices and features may change, and they are outside our control. We are not liable for their outages or changes.
7. Results
- Every business is different, so we don't promise specific savings or earnings.
- Our commitment: during your support period, we fine-tune your assistants so they keep doing the jobs we agreed.
8. Your data (POPIA)
- We process your data only to deliver the service, and we keep it confidential.
- We remove our access at handover, or when your support ends.
- Your accounts stay in your name.
9. Contact
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